June 5, 2019, Ann Arbor, Mich. — Otava, a leader in secure, compliant hybrid cloud services, is pleased to announce that a national healthcare organization is leveraging its HIPAA compliant cloud backup and data recovery services for improved performance, reliability and service levels.
“Our mission is to provide medical services to families in a safe and low-cost manner. As such, it is important that we have a secure but seamless environment for our staff to access our EMR/EHR system,” said the director of information technology and facilities/HIPAA security officer for the organization. “We partnered with Otava for their compliant cloud solutions that enable us to do just that. Their engineers helped us assess our requirements and come up with a plan that solved our backup and restore challenges and have improved our performance and uptime and reduced the number of user tickets.”
To protect the healthcare organization’s extensive EMR/EHR data spanning its operations across two states, Otava delivered its cloud backup service, which hosts multiple servers in its Indiana data center. The state-of-the-art 44,000-square-foot facility is designed to provide ideal production, data protection and disaster recovery. Otava’s in-depth, defensive security and high-availability infrastructure keeps the organization’s data fully encrypted and protected. In the event of a disaster, they now have the option to restore data and applications on a fully managed basis.
Otava is the country’s first HIPAA compliant hosting provider and can support any infrastructure, including VMware, Hyper-V and physical servers, so customers can recover from offsite or onsite backup and ensure data availability with confidence. The security of electronic protected health information (ePHI) is fully managed by Otava, ensuring both compliance and security.
“By partnering with Otava, we are saving on all the costs associated with purchasing, housing, maintaining and replacing hardware. This combined with the confidence that our ePHI is secure, compliant, and available makes the overall solution extremely valuable,” the organization’s HIPAA security officer continued.
Otava and the organization are currently working together to deploy Otava’s Workspace as a Service solution, which is designed to further improve end user satisfaction by allowing the customer to deploy and manage service delivery with virtual desktops and applications in the cloud.
“Our experience, expertise and services are a great fit for customers like this one who need to protect sensitive, confidential data,” said Brad Cheedle, chief executive officer for Otava. “They literally can’t afford downtime, power outages or other unplanned incidents, so we are pleased to be able to provide our backup, restore and cloud services that will keep them running so they can focus on patient care.”
Otava’s data protection solution portfolio includes an array of enterprise-grade disaster recovery and backup solutions that simplify the complexity associated with planning, building and maintaining secondary and tertiary sites. Dedicated commitment to security and compliance helps ensure customer data is safe no matter where it lives.
“The Otava team is extremely responsive, hands-on and talented. There has been nothing that we have thrown at them that they couldn’t handle. The Otava team is a true partner that really cares about our data,” concluded the organization’s HIPAA security officer.
Otava is a global leader of secure, compliant hybrid cloud and IT solutions for service providers, channel partners and enterprise clients. The company’s tagline, ‘Expect Exceptional,’ is a reflection of Otava’s mission to deliver clients and partners an experience that truly rises above all others. Their network of 12 data centers and cloud nodes protect mission critical applications to ensure they are always available, secure and comply with government and industry regulations. Backed by independent HIPAA, PCI, SOC 2, ISO 27001 and Privacy Shield audits, Otava delivers exceptional experiences for companies in need of a strategic IT partner. Visit www.otava.com for more information.