Legacy NewCloud Clients Please Note:  On February 9th, we are upgrading to a new support platform powered by Zendesk to improve your ticketing experience. Please check your inbox or see below for more information.

Otava’s new support and ticketing platform will launch for NewCloud clients on February 9th! Submit new support requests (tickets) here: support.otava.com

• You should have received an email from Otava inviting you to create a password to begin accessing the new support platform. Please check your inbox.
• You can also gain access by visiting support.otava.com, selecting “Forgot my password” and use your Otava associated email address to create a new one.
• For full platform usage instructions, please visit our resource library here: Support Portal Resource Library

Our new External Status Page is now LIVE! Subscribe at status.otava.com for convenient and accurate updates regarding any scheduled maintenance or major incidents at a moment’s notice.

Call 877-740-5028 option 3 for enterprise support

Call 888-305-2599 for partner support