Support | OTAVA®

Support

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For support requests, simply log in and submit a ticket through our OTAVA® Support Portal. For full support portal usage instructions, visit our resource library.

Need to speak to an actual human? Call (888) 305-2599 to talk with a real-life expert.

For enterprise support, call (877) 740-5028 option 3.

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Extraordinary Tales

“Two of our account representatives had an important meeting with a CIO they had been trying to schedule for weeks. During the meeting, a tornado warning raced through the area, and sirens shrieked to take cover…”

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“On a weekend in February, a client contacted us, frantic because their production environment had been destroyed due to a water leak in their data center. They desperately needed help restoring from their recovery environment — on Super Bowl Sunday…”

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“One of our networking engineers was on the phone with a client helping them solve a complex networking issue. Sounds pretty normal, right? Except that he was on the phone in a hospital bed while literally being prepped and wheeled into surgery…”

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