To streamline IT service management and assets, the convergence of technology and processes to better meet business objectives is ideal. It also allows in-house IT teams to spend more time on other endeavors and projects for industry-specific, targeted business growth.
A recent survey conducted by IDG Research Services found that more than half of IT executives have a limited process automation, meaning they still have several manual processes when it comes to managing their IT assets.
The report also acknowledges that companies with higher levels of process automation and data/process integration are more likely to rate their processes as better when it comes to efficiency, cost-effectiveness and freeing up their IT team’s time.
The survey also reports that companies typically have three or four different installed solutions for monitoring and managing their IT assets and services, with minimal integration and some reported gaps. More than half are working with multiple IT vendors although they report they would prefer not to – it can be difficult to monitor, integrate and manage all of their needed solutions.
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The IT convergence report also details some trends that will demand more of IT teams and require more integration. A few notable trends include:
The Convergence of IT Operations Management
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