Often the support team finds ourselves in the midst of a chaotic work day – the support line has been ringing for what seems like every second, while new tickets arrive fresh to our fingertips. Though we find much delight assisting clients to troubleshoot and conquer the seemingly impossible tasks, we often find it difficult to begin this process without the correct information.
In order to decrease the resolution time of your ticket, increase the effectiveness of the troubleshooting process, and alleviate a little stress from our day-to-day job there are several things you can provide us with when opening a new ticket with Online Tech.
Things to Remember When Creating a New Support Ticket:
Armed with this information we can provide you with the best support possible and faster resolution times even when faced with the most difficult issues.
Otava provides the secure, compliant hybrid cloud solutions demanded by service providers, channel partners and enterprise clients in compliance-sensitive industries. By actively aggregating best-of-breed cloud companies and investing in people, tools, and processes, Otava’s global footprint continues to expand. The company provides its customers in highly regulated disciplines with a clear path to transformation through its effective solutions and broad portfolio of hybrid cloud, data protection, disaster recovery, security and colocation services, all championed by an exceptional support team. Learn more at www.otava.com.