How KCG Inc. Achieved 99.999% Uptime with OTAVA® Cloud and Disaster Recovery Expertise

• Industry: Construction
• Employees: 500 – 1000
• HQ Location: Lenexa, Kansas

About the Client  

KCG Inc. is a commercial and industrial company specializing in distributing construction materials, particularly through its subsidiary, REW Materials. As a long-established player in the industry, KCG needed a reliable partner to ensure its IT infrastructure and disaster recovery systems were robust and responsive.

The Challenge  

KCG Inc. faced significant challenges with their previous data center providers, including inconsistent system uptime, poor performance, and lack of responsive support. These issues hindered their daily operations and left them vulnerable during critical times, leading to a search for a more dependable partner.

The Solution  

KCG Inc. partnered with OTAVA to address these challenges. OTAVA provided a comprehensive cloud solution that included:

• Responsive Support: KCG praised OTAVA’s quick and effective support, which includes dedicated resources and systems.
• Disaster Recovery: OTAVA implemented a detailed disaster recovery plan, complete with a run book and regular testing, ensuring KCG’s systems were always ready in case of an emergency.
• Enhanced Uptime: Since switching to OTAVA, KCG’s system uptime improved significantly from 75% to 99.999%, providing much-needed reliability.
• Cloud Management: OTAVA’s cloud platform allowed KCG to manage and access their data from anywhere, giving them greater flexibility and control.

The Results 

They have experienced a dramatic improvement in their IT infrastructure’s reliability and performance. The partnership with OTAVA not only resolved their previous issues but also provided them with a forward-looking solution that included disaster recovery and enhanced system uptime.