The end-user experience is pivotal to successful SaaS applications. Said another way, whether delivering business processes, sales, marketing, support, media, communications, or other applications via the Internet—success requires satisfied end-users. No matter your business or purpose, without the end user, your online service might as well not exist. It is critical for any SaaS business to define a framework built around meeting and exceeding the end-users needs.
The end user experience is the result of how the SaaS delivery stack is implemented. Key factors include:
The majority of these user experience factors depend on the underlying delivery stack implementation – from the application code and database design to the underlying server architecture to the data center that the servers reside in.
For these reasons, most SaaS providers consider their application code and database their most important asset – one that is understood by relatively few in-house developers. Control and management of the application provides the greatest value add that many SaaS companies can provide. Outsourcing lower layers of the SaaS Delivery Stack to a trusted partner can free up valuable resources to stay focused on this critical part of the company’s services.
Online Tech is a premier managed data center operator focusing on the needs of SaaS providers. Our solutions include fully managed colocation, managed servers and private cloud computing. A number of SaaS leaders trust Online Tech’s HIPPA Compliant, SAS 70 certified data centers to ensure their servers are always on, always online, and always safe.
Otava provides the secure, compliant hybrid cloud solutions demanded by service providers, channel partners and enterprise clients in compliance-sensitive industries. By actively aggregating best-of-breed cloud companies and investing in people, tools, and processes, Otava’s global footprint continues to expand. The company provides its customers in highly regulated disciplines with a clear path to transformation through its effective solutions and broad portfolio of hybrid cloud, data protection, disaster recovery, security and colocation services, all championed by an exceptional support team. Learn more at www.otava.com.