Questions to Ask a SaaS Hosting Provider

Posted 9.11.09 by

Q1: Is a 100% Service Guarantee the Same Thing as an SLA?

Many hosting providers will offer you a “guaranteed 100%” uptime. However, this doesn’t mean they’ll actually deliver 100% uptime.  Many give you get a service credit if they don’t deliver 100% uptime.

Make sure you carefully review their uptime statistics and SLAs to make sure it is consistent with the SLA you’re offering to your customers.

Excerpt from:  Seven Essential Hosting Questions For SaaS Providers

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