Q1: Is a 100% Service Guarantee the Same Thing as an SLA?
Many hosting providers will offer you a “guaranteed 100%” uptime. However, this doesn’t mean they’ll actually deliver 100% uptime. Many give you get a service credit if they don’t deliver 100% uptime.
Make sure you carefully review their uptime statistics and SLAs to make sure it is consistent with the SLA you’re offering to your customers.
Excerpt from: Seven Essential Hosting Questions For SaaS Providers
Otava provides the secure, compliant hybrid cloud solutions demanded by service providers, channel partners and enterprise clients in compliance-sensitive industries. By actively aggregating best-of-breed cloud companies and investing in people, tools, and processes, Otava’s global footprint continues to expand. The company provides its customers in highly regulated disciplines with a clear path to transformation through its effective solutions and broad portfolio of hybrid cloud, data protection, disaster recovery, security and colocation services, all championed by an exceptional support team. Learn more at www.otava.com.