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Q1: Is a 100% Service Guarantee the Same Thing as an SLA?
Many hosting providers will offer you a “guaranteed 100%” uptime. However, this doesn’t mean they’ll actually deliver 100% uptime. Many give you get a service credit if they don’t deliver 100% uptime.
Make sure you carefully review their uptime statistics and SLAs to make sure it is consistent with the SLA you’re offering to your customers.
Excerpt from: Seven Essential Hosting Questions For SaaS Providers