Ann Arbor

Compliance

Our Ann Arbor data center is independently audited on an ongoing basis with annual reporting by Plante Moran for the following standards:

• SOC compliance (SSAE 16/SOC 1, SOC 2, SOC 3)
• HIPAA compliance (OCR HIPAA Audit Protocol)
• PCI DSS compliance
• EU-US Privacy Shield compliance
• ISO 27001 compliance

Network Infrastructure

• Multiple Internet Service Providers (ISPs) with diverse fibers feed into the data center
• Redundant Gigabit network provides capacity on demand
• Private Gigabit connection for data replication to our Mid-Michigan data center 53 miles away.
• High availability dual Cisco-powered network provides redundant network connections to the server.
• VLAN configuration isolates each client from all other clients’ equipment

Security

• All critical equipment is N+1 with full redundancy across core network and security systems
• Dual-stage dry pipe fire suppression system with a double interlock pre-action design
• Multiple levels of physical security with two-factor authentication to gain floor access
• Digital video surveillance with 24/7 recording activity

Power

• Dual Cummins 937.5 KVA diesel generators with 72-hour capacity
• Dual Eaton 300 KVA UPS battery backup system provides 100 percent clean and conditioned power
• 1,500 KVA transformer utility feed
• Multiple Liebert PDUs with static transfer switches
• High-availability power runs diverse power paths to each server