07-15-08 | Blog Post
ANN ARBOR, Mich — July 15, 2008 — Online Tech, a managed data center operator, announces the release of MyOTC Customer Portal. MyOTC allows Online Technologies customers the ability to manage their colocated and dedicated servers at Online Technologies’ data centers by providing remote monitoring and management of their servers.
The MyOTC Customer Portal provides a dashboard, making it easy to: manage support incidents and user accounts; monitor data center status, server performance, network bandwidth; and remotely reboot servers. The customer portal provides on-demand access to colocation or dedicated server data 24-hours a day, seven days a week.
As we continue to focus on enhancing the OTC customer experience, our clients asked for more on-demand tools to simplify their server management. The new MyOTC customer portal will go a long way with providing both better server management tools and enhanced communication with our customers,” said Cristina Yancura, technical support team member.
The MyOTC Customer Portal’s features include:
· Online Support Incident Management System – to submit new support cases, track and search support tickets and store documents and procedures that are specific to a client’s data center application.
· Server and System Management – to view real time bandwidth usage, bandwidth history and, Web site statistics; to manage e-mail accounts; and to remotely reboot servers.
· Monitor OTC Data Center Status – to quickly view any operation issues and scheduled maintenance windows for all three Online Technologies data centers.
· Server Performance Monitoring – (an optional feature) to monitor five key server operational parameters including: server memory, disk space, caching, network and CPU utilization with online reports.
In addition, Online Technologies will use the portal to communicate with customers. This allows Online Technologies to keep its customers up-to-date on future plans and new products and technologies being offered.
This shows OTC’s focus on bringing a world-class experience to our world-class infrastructure, as we drive to put things online in an extremely user-friendly but secure manner,” said Yan Ness, Online Technologies’ chief executive officer. “This allows us to better collaborate with our customers as they manage their mission critical resources to continue to keep their data safe.
Online Tech is Michigan’s Fort Knox for computing and data. Our secure, reliable data centers provide the infrastructure to ensure our clients’ computers are always on; their data is always safe, and they are always connected to the Internet.