Does Your SaaS Hosting Partner Offer Professional Incident Management & Escalation Procedures? | OTAVA®

09-25-09 | Blog Post

Does Your SaaS Hosting Partner Offer Professional Incident Management & Escalation Procedures?

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Nothing is more frustrating as a SaaS company than getting little to no information about a service issue from your hosting provider.  The SaaS best hosting providers have a genuine and very visible culture of service that prevents this from happening to their clients. Expect to see systems such as port-level network monitoring plus automated trouble ticket notification in the event of a service degradation or break/fix issue.

And any reputable provider will be following clearly documented guidelines for all aspects of configuration and change management. If you’re not sure, ask to see these documents.

Excerpt from:  e-Tips: Seven Essential Hosting Questions For SaaS Providers.

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