Does Your SaaS Hosting Partner Offer Professional Incident Management & Escalation Procedures?

Posted 9.25.09 by

Nothing is more frustrating as a SaaS company than getting little to no information about a service issue from your hosting provider.  The SaaS best hosting providers have a genuine and very visible culture of service that prevents this from happening to their clients. Expect to see systems such as port-level network monitoring plus automated trouble ticket notification in the event of a service degradation or break/fix issue.

And any reputable provider will be following clearly documented guidelines for all aspects of configuration and change management. If you’re not sure, ask to see these documents.

Excerpt from:  e-Tips: Seven Essential Hosting Questions For SaaS Providers.

About Otava

Otava provides the secure, compliant hybrid cloud solutions demanded by service providers, channel partners and enterprise clients in compliance-sensitive industries. By actively aggregating best-of-breed cloud companies and investing in people, tools, and processes, Otava’s global footprint continues to expand. The company provides its customers in highly regulated disciplines with a clear path to transformation through its effective solutions and broad portfolio of hybrid cloud, data protection, disaster recovery, security and colocation services, all championed by an exceptional support team. Learn more at www.otava.com.

Get in touch with an Otava Rep today – just provide us with a bit of information below to get started and we’ll reach out to you shortly!