Get in touch with our legendary support team:

Please Note: To contact support for legacy NewCloud Networks services, Please call 855-255-5001, email [email protected], or visit the NewCloud Support Portal

Otava’s new support and ticketing platform has launched! Submit new support requests (tickets) here:

  • You should have received an email from Otava inviting you to create a password to begin accessing the new support platform. Please check your inbox.
  • You can also gain access by visiting, selecting “Forgot my password” and use your Otava associated email address to create a new one.
  • All tickets submitted moving forward will be through the new platform. For full platform usage instructions, please visit our resource library here: Support Portal Resource Library


Our new External Status Page is now LIVE! Subscribe at for convenient and accurate updates regarding any scheduled maintenance or major incidents at a moment’s notice.


Call 877-740-5028 option 3 for enterprise support


Call 888-305-2599 for partner support

Get in touch with an Otava Rep today – just provide us with a bit of information below to get started and we’ll reach out to you shortly!