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Help Otava’s enterprise and channel customers leverage the power of a secure, compliant cloud for themselves and their end-users.

Location: Cluj – Napoca
Schedule: 9:00 to 17:30 / 16:30 to 1:00 a.m.

As a Cloud Support Engineer at Otava, your primary role is to act as a resource to support company technical initiatives as well as a mentor to junior staff. Otava, being a global cloud company, has a diverse product offering and leverages technologies from dozens of vendors. You must be able to understand and manage these technologies to be a successful candidate.

Duties include managing client tickets through to their successful resolution, monitoring network events, performing daily walk-through processes, and working on other client projects as needed.

The more we automate, the more we optimize, and the better the experience we deliver to our customers and prospects.

At Otava, you will know our customers. You will know their solutions, the problems they face and guide them toward the answers they seek. You will often be an extension of our customers’ teams. Other times you will be their advisor, guide, and savior. You will solve more issues in a day than most technologists see in a month. With hundreds of different environments across a wide variety of industries to manage, you will gather more unique experience in a year than you would in five years in an enterprise IT organization.

You must thrive in a team-oriented atmosphere, be willing to learn and grow, never shy from difficult conversations, and speak up when you see a way to change the world around you.

What we need:

  • Knowledge of Windows, SQL Server, Fileserver and networking
  • Knowledge of VMware, Veeam Hyper-V
  • VMware vSphere virtualization with related storage and networking technology (vSAN, virtual networking)
  • Networking – good knowledge of TCP/IP and data protocols
  • Experience with DNS, DHCP, QOS, NAT, VoIP, IP Routing, Switching, VPN, Windows Server – general knowledge of the OS, good understanding of Active Directory
  • Understanding of basic system administration tools and procedures
  • Broad understanding of public, private and hybrid cloud environments
  • Troubleshoot and solve a wide range of customer support issues from basic to complex, including but not limited to backups, patching, imaging, permissions, and working with Windows and Linux servers
  • Operating system and application installation/configuration
  • Minimum 2 yrs. experience in a high tech or IT related field (required)/Service industry experience
  • Basic working knowledge of Windows Server 2008/2012/2016 and understanding of VMware
  • Broad understanding of public, private and hybrid cloud environments

What we want:

  • Knowledge of Microsoft Azure, AWS, Citrix, IIS
  • One or more relevant industry recognized certifications such as CCNET, Comp TIA A+, MTA, ITIL
  • Hands-on experience with cloud computing (IaaS or PaaS) platforms
  • Cisco, Comptia+, Microsoft, Nutanix, VMware, or any other industry professional certifications
  • Familiarity with ticketing platforms
  • Ability to efficiently work on individual allocated tasks or within a team
  • Must possess a strong drive to solve difficult problems with scalable, elegant, and maintainable solutions
  • Customer centric focus on all interactions, within technical support to all clients
  • Ability to take responsibility for meeting commitments; desire to succeed and has a history of meeting solutions by deadline
  • Provide professional and friendly support consistently via telephone and electronic help desk system
  • Participate in a daily queue watching rotation to make sure that no request goes unnoticed
  • Natural curiosity to learn new things and eager to acquire knowledge
  • Keeps current with industry standard practices and procedures
  • High proficiency in English verbal and written communication

What we offer:

  • Competitive base salary and other benefits
  • Great work environment where you will have high touch on what gets created
  • An open and engaging culture, coworkers who value information sharing and collaboration
  • A place where work culture is a real thing, and not just words in a PowerPoint deck
  • The absolute best co-workers in the world
  • Possibility to work partially from home

About Otava

A global leader in providing secure, compliant, hybrid cloud solutions for enterprise clients and channel partners, Otava delivers everything from private and hybrid cloud computing to disaster recovery, backup and colocation. With each of these solutions, Otava’s highest focus is to provide exceptional experiences to our clients from exceptional people. By actively aggregating best-of-breed cloud companies and investing in people, tools and processes, our global footprint is continuously expanding. We’re creative thinkers who love to help others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.

Sound like you? Email Ioana Banciu with your resume/CV.

Get started with Otava now!

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